Customer visited my workshop with the above laptop-stating the booting problem.

I have turned ON the laptop for the inspection and I found error on the screen.

Error I found is A Disk Read Error.

So i get into the BIOS to check the HDD detecting or not, here I found it detects the HDD then I checked boot sequence under BOOT Manu that is also proper first boot device is HDD and second is DVD.

So for further diagnosis I have removed the HDD from the laptop for the testing. I have connected that HDD to my external HDD casing and on attaching to My PC, I found that there is no Vibration of spinning the motor or any noise inside the HDD that means HDD Itself BAD.

After discussing the problem with the customer and by his approval I have ordered the New HDD.

Attached new HDD to laptop and Turned on the Laptop and I got this message on the screen that means Now laptop has detected the HDD and it is ready for the preparation of the software.

As customer is using some proprietary software in this laptop he took the laptop from me and replied me next day about the condition that this laptop is now working smoothly after installing the software.

This article was prepared for you by Yogesh Panchal who works as a Computer Hardware Engineer in Mumbai India.

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Note: You can check his previous repair articles in the link below:

https://www.electronicsrepairfaq.com/win-8-preloaded-laptop-repaired-for-no-media-present-error-on-booting